Answer phones by the third ring, transfer calls, take messages, respond to voice mails, etc.
Answer general questions if knowledgeable, or find answer for patients
Instruct patients on any forms, signatures, etc., that are needed
Arrange for any transfer of records to or from the office
Make sure proper insurance information is obtained
Handle problem patients with tact and dignity
Maintain work area and patient areas in a clean and orderly manner
Inventory and/or order any supplies needed for your areas
Carry a good disposition and helpful attitude at all times
Assist all providers and other staff
Assist patients any way necessary
Promote the practice
Take responsibility for local decision-making
Comply with all patient confidentiality policies
Schedule surgical procedures
Coordinate with other offices for surgical co-management (i.e. LASIK, cataracts)
Act as a computer liaison
Monitor safety and OSHA compliance
Act as liaison for community outreach programs
Provide backup for all other positions (except providers)
To be determined
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Exact hours may change based on patient needs.
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